Orders and Cancellation


Order is confirmed once you place the order.

Cash On Delivery:

Once you place the order, you will receive an automated call/SMS requesting to confirm the order. You will get options to confirm and cancel the order. Your order will be confirmed once you confirm the order.

Order Processing:

All the orders will be processed within one business day. We also ensure that our logistics partner picks up the order from our fulfilment centre on the same day as well. Though we work only with the best logistics partner(s), we cannot guarantee that they’ll pick it up the same day as we do not have much control over their operations.

Orders received after noon or on a holiday will be processed on the next business day.

Kindly note that our order fulfilment centres do not operate on Sundays, national holidays, and on important regional holidays.

Cancellation before shipment:

If your order has not been shipped yet, you can write to our customer support team on packing@arrowshoes.com or call us on +91 9244243411. In such cases, the order will be cancelled, and the refund will be initiated within 24-48 business hours.

Cancellation After shipment:

If the order is shipped but not yet been delivered, please get in touch with our Customer Support team on packing@arrowshoes.com.

1. In these cases, we have handed over the order to the logistics partner from our end; they may still attempt to deliver the order. Kindly do not accept the shipment.

2. Once we receive the shipment back in our warehouse, after verifying the received shipment, we will initiate the refund within 24-48 business hours.

Refund Process time scale:

1. Before shipment – Refund will be initiated within 24-48 business hours.

2. If the order is already shipped, the refund will be initiated once the shipment has been received and verified at our warehouse.

Payments are made through credit/debit cards or net banking

The refund will be initiated within 24 business hours after receiving the returned products back. It may take 2-3 additional working days for the amount to reflect in your account.

Cash on delivery transactions:

For COD, we will initiate a bank transfer against the refund amount. The refund process will be initiated within 24 business hours of us receiving the products back and your bank details on email. It may also take additional 2-3 business days for the amount to reflect in your account.