FAQ

HF Journey Masks

HF Journey masks are washable up to to 30 times.

Yes, HF Journey masks are certified by SITRA. Our masks have Bacterial Filtration Efficiency (BFE) of 98.5% and 96% of Particulate Filtration Efficiency (PFE) under 3.0 ± 0.3 micron.

HF Journey masks are not N-95 Masks. It is not recommended for surgical or medical purposes. Fabric masks can prevent the spread of the virus; by wearing a mask, you protect others. When others wear a mask, they protect you.

Run the tape from ear to ear crossing the upper lip to measure a length. 

Before touching the mask, it's preferred to perform hand Hygiene with an alcohol-based hand sanitizer. Make sure you don't touch the front position of the mask often. We have knob attached below the mask, to pull it down. And strain-free, non-elastic ear loop to make adjustments. Check out this video for better understanding youtu.be/9Tv2BVN_WTk.

HF Journey masks are NON-REVERSIBLE. The outer layer is exposed to dust and pollution, hence it's not recommended to reverse and use.

Wash fabric masks with soap or handwash in a hot water at least once a day. Do not share your mask with others. Change your mask if it gets dirty or wet. Store it in a clean, resealable plastic bag or a box.

General

WHO suggests in areas of widespread transmission, where physical distancing of at least 1 meter cannot be achieved, fabric masks should be considered for use in public settings, such as public buses and trains, shops, grocery stores and workplaces. And while meeting people suspected by COVID-19 or other illnesses.

Do not wear the mask for more than 6 hours continuously.

A mask alone can not protect you from COVID-19, you should always combine its use with these protective measures:

- Keep at least 1 meter distance from others

- Avoid touching the mask or face

- Clean hands frequently and thoroughly 

- Fabric masks can prevent the spread of the virus. By wearing a mask, you protect others. When others wear a mask, they protect you.

It is not required to wear a mask while driving alone. And the places were it's not crowded.

People should NOT wear masks when exercising, as masks may reduce the ability to breathe comfortably. Sweat can make the mask wet more quickly making it difficult to breathe and promotes the growth of microorganisms. The important preventive measure during exercise is to maintain a physical distance of at least one meter from others.

There is no reason to believe that cold weather can kill new coronavirus or other diseases. The normal human body temperature remains around 36.5°C to 37°C, regardless of the external temperature or weather. The most effective way to protect yourself against the new coronavirus is by frequently cleaning your hands with alcohol-based hand rub or washing them with soap and water.

Older people and younger people can be infected by the COVID-19 virus. Older people and people with pre-existing medical conditions such as asthma, diabetes, and heart disease appear to be more vulnerable to becoming severely ill with the virus. WHO advises people of all ages to take steps to protect themselves from the virus, for example by following good hand hygiene and good respiratory hygiene. 

Yes, it is very important to choose the right fit mask for one's face. HF Journey offers varied sizes for adults (Small, Medium & Large) and for Kids too. 

Anti-Microbial Treatment is done to all the textile material before production. After sterilization, specially assigned & trained packing team packs the masks with care, wearing masks and gloves. We put the masks in a 1-time sealable pack, which can only be opened by the customer.