Exchanges and Return Policy
This Exchanges & Returns Policy applies only to products purchased from www.hfjourney.com
HF Journey face mask are not eligible for return and exchange due to the high hygiene nature of the product.
Do not ship the products to be exchanged or returned on your own without us authorizing the same as we may not be able to process such exchanges or returns.
Products from End of Season/Clearance Sale/Discounted price or products that come as free as part of a deal are not applicable for Returns/Exchanges/Refund.
Kindly do not accept the package from the courier delivery personnel if the packaging looks damaged.
To accept your return, the products must be unused and the package should be intact.
To request a return, write to us on email@example.com with reason and photos of the product. Our team will get in touch with you and initiate the process.
Once the product reaches our warehouse, our team will check the product condition and update the status. We hold all the right to accept or reject the product after the audit. If the product is rejected, the products will be shipped back to the customer at his own cost.
All our products are delivered after 100% quality check, Still there could be a chance of human error while processing or manufacturing defect.
Exchange is applicable if there is any manufacturing defects.
For any exchange, you may contact us within 3 days from delivery. Reverse pick up will be arranged by us with our logistics partner.
Once we receive the reverse picked up product, our team will audit and get in touch with you for exchange process.
In case of online paid orders, the amount will be credited in the original mode of payment (Credit card, Debit card, wallet, etc.), after the approval, the refund will be initiated within 2 working days.
Incase of Cash on delivery (COD) orders, the customer has to provide the bank details along with the order details. After the approval, the refund will be initiated within 2 working days.
Refund is not applicable on gift cards, Giftboxes, Freebies. Thanks.